Exchanges & Returns

Reflection period/return

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving a reason.

After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense.

Easy Returns at Copain de Vin

At Copain de Vin we strive for the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase and wish to return it, we are happy to make this process as easy as possible for you.

How does it work?

Please visit our returns page by clicking on the following link:

www.copain-de-vin.montareturns.com

Follow the simple steps to register your return.
Please return the package to us according to the instructions you receive after registering your return.

Once we have received and processed your return, we will refund the purchase amount to your account as soon as possible.

Do you have any questions or need help with your return? Feel free to contact us. We are here to assist you!

If the product is damaged or the packaging is damaged more than necessary to try the product, we can charge you for this reduction in value of the product. So treat the product with care and make sure that it is well packaged when returning it.

Exchange product?

Do you want to exchange your product? That is no problem at all. You can contact info@copaindevin.nl for this. You are responsible for any costs that must be made in case of returning your product.

I provided an incorrect delivery address, what now?

If you have given an incorrect address, please contact us as soon as possible. If it is still possible, we will correct the incorrect address.